H&R Block in 16605 East Palisades Boulevard #122

Customer Reviews about H&R Block:

• ★ ☆ ☆ ☆ ☆
  This year for filing our taxes for 2015, we decided to make it easier to file and get questions answered. My husband made the appointment and stated that the person doing our taxes had 10 years of experience. However, her last name was Spanish. It turned out to be the worse service we have ever had. Her language was absolutely horrible. I couldn't understand a word she said. I wanted to leave as soon as she spoke, but didn't want to insult her. We were charged $185 for a half hour of her broken English. That's $370 an hour. This person wasn't even an Certified Public Accountant. Quite expensive, I thought, as it turned out we ended up doing a basic filing. It was a complete waste of our time. Also, she had us do an electronic signature to ad to our forms, but didn't show us the forms until the end. I was totally unhappy with this service. I WILL NEVER use H&R Block again. WHAT'S WRONG H&R Block hiring a person who CAN'T CLEARLY speak English. We were put in a very uncomfortable situation. Also, I felt the office was totally unprofessional looking. I wear better clothes to sit and watch TV. Although the person was a pleasant person, we shouldn't have to be put in a situation such as an English barrier. We did our taxes in an office in Fountain Hills, AZ. I gave one star, but I would have give "0" stars if available.
  By Gem C, November 16, 2016

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